![]() But this doesn’t mean that it won’t be in the future. Your business may not have been affected by this ransomware attack on Rackspace. ![]() However, it couldn’t promise recoverability of every PST file and admitted that some files may be permanently corrupted and lost. On December 18th – over two weeks after the incident – the company announced it had restored its systems in an isolated environment and started the arduous data recovery process. ![]() A few days after the attack, Rackspace hired cybersecurity firm CrowdStrike to investigate the fiasco and help with data recovery. On the same day, Rackspace put out an official statement calling the incident “a significant failure in our Hosted Exchange environment.” The investigations revealed that the services had been taken down by a ransomware attack. The Attack on Rackspace Hosted ExchangeĮarly on December 2nd, users of Rackspace’s Hosted Exchange environment found themselves unable to send or receive emails. Is there a better alternative to Rackspace Hosted Exchange? Two, using a hosted email provider like Rackspace makes them even more vulnerable to such attacks. One, a ransomware attack can come from anywhere and hit them at any time. There are several lessons to be learned from the Rackspace incident, especially for small businesses and their IT teams. The accumulated expenses and reputation loss for businesses will take months to calculate. Customers who host their Exchange email services with Rackspace are badly affected by the breach. On December 2nd 2022, many Rackspace customers began experiencing problems logging into and accessing their email accounts held in their Rackspace Hosted Microsoft Exchange environments. Rackspace is a U.S-based cloud computing service provider with customers in 120+ countries.
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